Today’s KM and learning and development departments are under the same pressures as any other business group. They are expected to lower costs while increasing output, maximize service delivery, and balance their own objectives with broader organizational goals and strategies. Hewlett Packard Enterprise (HPE) is using its knowledge management and people practices to tackle these sometimes conflicting priorities in order to add value to the business.
In the May 2016 KM Community Call webinar, Hewlett Packard Enterprise’s Bindu James and Suprabha Subramaniam, Knowledge Management & People Practices, described its journey and how its “outside-in” strategy (using customer expectation as the guidepost and aligning their KM model to organizational requirements and employee needs) has paved the way for it to scale to Level 4 KM Maturity, as recently measured by APQC’s Capability Assessment Tool.
This article offers highlights from the question and answer session that followed the webinar.
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